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Returns and Exchanges

Please choose carefully when making a purchase. Refunds will not be made on change of mind purchases. To complete your return, a receipt or proof of purchase must be provided.

Gift vouchers are transferable, but not refundable or redeemable for cash .

There are certain situations where only partial refunds are granted (if applicable)

Shipping of Returns

To return your product once confirmed with artist, please address it to:

Lindy Farley 41 Tompson St Wagga Wagga NSW 2650

The Certificate of Authenticity (if included in original purchase) must also be returned in order for the refund to be granted.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Copyright and Reproduction of Artwork, Photographs, Images and Text

All artworks are original and authentic artworks, produced by Lindy Farley. All copyright and reproduction rights are reserved by the artist. Permission to reproduce in any capacity is forbidden and all requests for reproduction must be submitted for consideration to Lindy Farley via email lindy@loulouandfloss.com.au. Permission upon request is not guaranteed and is solely the decision of the artist.

Artwork and Artwork Stories within this website are the intellectual property of Lindy Farley. No permission to reproduce artworks or text will be given without prior written consent.

Colour Variation

Lou Lou and Floss take great care in presenting artworks as closely to the original as possible, however, I cannot guarantee colour variations within artworks. Due to the differences in lighting, monitors, screen brightness and pixel quality, images online may vary from the original artwork. By purchasing a Lou Lou and Floss artwork, you agree to accept that the artwork may vary from the online images and will accept the art as it arrives to you, regardless of colour variation.


To demonstrate how the artwork will look within a room, paintings are positioned ‘in-situ’, meaning they are digitally displayed within a staged room. The in-situ images within this website and all ‘Lou Lou and Floss’ social platforms, are not to scale and should not be used as a guide to sizing or dimensions of the art.

Please ensure you measure the intended space before purchasing.

Commissioned Artworks

Commissioned Artworks require a 20% deposit, payable within 7 days of receiving the deposit invoice. The remaining balance is payable upon completion of the artwork, prior to shipment. Once payment is received in full, the artwork will be shipped.

Commissioned artworks are non-refundable.

Collaborations and Licensing for Commercial Use


Enquiries for collaboration or licensing of images for commercial use must be directed via email to lindy@loulouandfloss.com.au

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